LEAD™ Support

Last updated: Sep 9, 2026

LEAD™ is a learning and formation platform provided to you through your organization — your diocese, parish, apostolate, or institution. Because your organization runs its own programs, communities, and events and manages its own members, your organization is your first stop for help.

This page explains where to go for what.

For members and learners

Start with your organization. For help with your account, courses, programs, events, registrations, or access, contact your organization's administrator or coordinator — the person or office that invited you to LEAD or enrolled you. They can resolve most questions directly and, when needed, escalate to us.

Quick things you can do yourself in the app

Can't sign in or forgot your password? On the sign-in screen, tap "Forgot password?" We'll email you a one-time code to sign in — no password required. (If you're not sure which email your account uses, your organization's administrator can confirm it.)
Too many (or too few) notifications? Open Profile → Notifications to adjust what you receive, or manage notifications in your device settings.
Want to delete your account? Open Profile → Delete Account. This removes your access on your current organization. (Note: your organization may be required to retain certain records — see our Privacy Policy.)

Account, data, and privacy requests

For privacy questions, data requests, or help deleting your account, email privacy@fivable.com. See our Terms of Service and Privacy Policy for details, including your rights and how your information is handled.

For organizations and administrators

Fivable partners with your organization as your escalation support. If your team can't resolve a member's issue, or you have a question about configuration, content, integrations, or platform behavior, reach us at help@fivable.com and we'll help.

Members and learners should always be directed to their organization first; we support your organization, and your organization supports its people.

Contact

Fivable, LLC

Members & learners: contact your organization's administrator
Privacy & account requests: privacy@fivable.com
Organization & administrator support: help@fivable.com